http://hec-ad.com/moodle1/pluginfile.php/99/course/summary/La%20Gestion%20de%20la%20Relation%20Client%20-%20les%205%20principes%20actifs%20%C3%A0%20conna%C3%AEtre%20%282%29.mp4 La Gestion de la Relation Client - les 5 principes actifs à connaître.mp4
